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If you agree, you can send Zello Support an email requesting that they implement this option. I think this would be a good compromise for all. This would make sense for channels/forums that are geared towards a specific topic and/or specific audience. That is, add an option in the app to have your channel excluded from the Trending Channels list, yet keep it public, essentially letting your channel be like it was before, accessible but not publicized to a mass of people. One possible solution Zello is discussing is to let administrators Opt Out of the Trending Channels list. Some channel admins want this kind of exposure to gain alot of subscribers, but unfortunately this also makes them more visible for trolls and spammers. They are a small team but dedicated to their customers, so I hope you will be patient.Īs you related in your post, the "problem" with public channels is that if they are healthy and active (like Applevis), they will display on the Trending Channels list. But keep in mind there are only 5 or 6 developers working for Zello at the moment. So, Zello is aware of the issues you and others are having and trying to address them. Zello is also looking to hire paid part-time community managers to help monitor and promote more viable and informative channels. There are also Community and Moderator Guidelines posted in the Support forum that clearly defines what constitutes a violation, so there is no doubt this type of activity won't be tolerated and that Zello will enforce these guidelines. Zello is also looking at improving filters and adding more reporting mechanisms, so that other users can report violators to Zello and you don't have to be on the channel 24/7 to monitor activity. Hopefully, this will cut down on repeat offenders. Once you exceed it, you're prevented from creating any more for up to a month or even permanently if there is a pattern of abuse. There is a limit to the number of usernames you can create. Zello recently implemented changes to make it harder for trolls to keep coming back under multiple usernames.
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The team has racked their collective brains on how to prevent trolls and spammers from infiltrating the public channels and ruining the community experience.
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At Zello, two major concerns are protecting people's right to free speech and privacy but at the same time keeping Zello as simple, fun, and practical for ALL who use it. I'm married to one of the Zello developers. We hope that you will see this as a positive move on our part, and we look forward to chatting with you on Zello. If you want to learn more about using Zello and the AppleVis Channel, you should listen to the podcast recorded by AnonyMouse.
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Zello offers both an iOS app and a Windows application that can be used to access the service. If you're not familiar with Zello, it's a real-time chat service that enables you to talk with individual users or to join channels where you can engage in group conversations. If it is ever necessary to change the password, the current one will always be available from the home page of the AppleVis website.
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The password that you will need to access the AppleVis Channel is: zellovis
We firmly believe that limiting access in this way will help to ensure that the AppleVis Channel is a positive experience for everyone who uses it. It is a shame that this is necessary, but it is important that we protect the integrity of the channel and ensure that it continues to be the great resource that it has become over the past year. So, we have decided to restrict access to the channel by making it password protected. This has become an escalating problem for us over recent months - mainly because Zello changed the way that channels are listed, which made it far more likely that this type of idiot will find the AppleVis Channel.Ī number of our regular users of the channel have the ability to block users, but we simply cannot guarantee that somebody will always be available to monitor the channel and block anybody behaving inappropriately. Usually, these are people who have no interest in the channel itself, but get their kicks from harassing genuine users. Unfortunately, a user or two can spoil things for everyone in a channel. We believe that our Zello channel offers a great opportunity to connect with other members of the community and talk about the things that interest us as vision-impaired users of Apple products.